Delivery & Returns Policy
Clear and transparent policies for digital service delivery and refunds.
Digital Service Access
Upon successful payment, you will receive immediate access to SEO Suite services through your account dashboard. No physical delivery is required as all services are provided digitally.
Account Activation
Your account will be activated within 24 hours of payment confirmation. You'll receive a welcome email with login credentials and setup instructions.
Service Availability
SEO Suite services are available 24/7 through our web platform. Scheduled maintenance windows will be announced in advance with minimal downtime.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 30 days, you can request a full refund.
Refund Eligibility
- • Refund requests must be made within 30 days of initial subscription
- • Service must not have been used extensively (less than 10% of monthly limits)
- • No refunds for custom reports or one-time services
- • Refunds are processed within 5-7 business days
How to Request a Refund
Contact our support team at support@seosuite.com with your account details and reason for cancellation. We'll process your request promptly.
Subscription Cancellation
You can cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.
Data Retention
After cancellation, your data will be retained for 90 days. You can export your data during this period. After 90 days, all data will be permanently deleted.
Reactivation
You can reactivate your account within 90 days of cancellation without losing your historical data and settings.
Uptime Guarantee
We guarantee 99.9% uptime for our services. In the event of extended downtime, we will provide service credits as compensation.
Support Response Times
- • Critical issues: Within 2 hours
- • High priority: Within 8 hours
- • Standard support: Within 24 hours
- • General inquiries: Within 48 hours
Data Security
We implement industry-standard security measures to protect your data, including encryption, regular backups, and secure data centers.
If you have any questions about our delivery and returns policy, please don't hesitate to contact us.